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Refund and Return Policy
 
Last Updated: March 01, 2025
 
At Mia Stream, we strive to provide a high-quality IPTV streaming service through Miastream.com (“Website”). We understand that sometimes our service may not meet your expectations, which is why we offer a straightforward refund policy for your peace of mind. This Refund and Return Policy explains the terms under which you may request a refund for your subscription. Since our service is digital, we do not accept returns of physical products. By purchasing a subscription, you agree to the terms outlined below.
1. About Our Service
Mia Stream provides an IPTV streaming service that allows users to purchase subscriptions to access live TV channels, on-demand content, and other entertainment options (“Service”). Our Service is intended for adults in the USA aged 37 and older. Individuals under 18 are not permitted to use our Service.
2. Refund Eligibility
We offer a 10-day money-back guarantee to ensure your satisfaction with our Service. You may request a refund under the following conditions:
  • Timeframe: You must request a refund within 10 days of your initial purchase date.
  • Usage: Refunds may not be granted if we determine that the Service has been used excessively during the 10-day period (e.g., streaming large volumes of content in a manner that suggests the full benefit of the subscription has been consumed).
  • Compliance: You must not have violated our Terms and Conditions, including engaging in illegal activity, sharing account credentials, or attempting to misuse the Service.
Note: This refund policy applies only to your initial subscription purchase. Renewals, upgrades, or additional purchases after the initial 10-day period are non-refundable unless required by applicable law.
3. How to Request a Refund
To request a refund, please follow these steps:
  • Contact Us: Reach out to our support team via:
  • Provide Details: Include your subscription details, such as your account email address, purchase date, and a brief reason for your refund request.
  • Processing Time: Once your request is received, we will review it within 1–3 business days. If approved, the refund will be processed through Stripe (our payment processor) and credited to your original payment method within 5–10 business days, depending on your bank’s processing times.
We aim to make the refund process as smooth as possible. If you encounter any issues, our support team is available 24/7 to assist you.
4. Payment Processing
All payments for subscriptions are processed securely through Stripe, a trusted third-party payment processor. When you purchase a subscription:
  • We do not store your payment information (e.g., credit card details) on our servers.
  • Stripe handles your payment data in compliance with PCI DSS (Payment Card Industry Data Security Standard) requirements.
  • We receive only the necessary transaction details to manage your subscription and process refunds.
For more information on how Stripe handles your payment data, please review their privacy policy at https://stripe.com/privacy.
5. Non-Refundable Situations
Refunds will not be provided in the following circumstances:
  • After the 10-Day Period: Requests made after the 10-day money-back guarantee period has expired.
  • Excessive Usage: If we determine that you have used the Service extensively during the 10-day period, such as streaming a disproportionate amount of content.
  • Violation of Terms: If your account has been suspended or terminated due to a violation of our Terms and Conditions, including but not limited to:
    • Sharing account credentials with others.
    • Using the Service for illegal or unauthorized purposes.
    • Attempting to hack, modify, or misuse the Service.
  • Third-Party Issues: If the dissatisfaction is due to issues beyond our control, such as your internet connection, device compatibility, or third-party content availability.
  • Renewals or Upgrades: Refunds do not apply to subscription renewals, plan upgrades, or additional purchases made after the initial 10-day period.
6. Returns (Not Applicable)
As our Service is a digital streaming product, we do not accept returns. Once a subscription is purchased, the Service is delivered immediately via digital access, and physical products are not involved. If you are unsatisfied, please refer to our refund policy above.
7. Customer Support
We are committed to ensuring your satisfaction. If you have any questions about our refund policy or need assistance with your subscription, our support team is available 24/7 to help. Contact us at:
8. Legal Compliance
We comply with all applicable laws and regulations regarding refunds and consumer rights, including but not limited to:
  • U.S. Federal and State Laws: We adhere to consumer protection laws in the USA, ensuring transparency and fairness in our refund process.
  • CCPA (California Consumer Privacy Act): California residents have the right to request information about their data and how it is used in relation to refunds (see our Privacy Policy for more details).
  • GDPR (General Data Protection Regulation): For EU users (if applicable), we ensure that refund requests involving personal data are handled in compliance with GDPR requirements, such as secure data processing and the right to erasure.
If you believe your refund request has not been handled in accordance with applicable law, you may contact us or file a complaint with the appropriate regulatory authority in your jurisdiction.
9. Changes to This Refund Policy
We may update this Refund and Return Policy from time to time to reflect changes in our practices or legal requirements. If we make significant changes, we will notify you by:
  • Posting a notice on our Website.
  • Sending an email to the address associated with your account (if applicable).
The “Last Updated” date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically.
10. Limitations of Liability
To the fullest extent permitted by law, Mia Stream shall not be liable for any indirect, incidental, special, or consequential damages arising from:
  • Your inability to access a refund due to non-compliance with this policy.
  • Delays in refund processing caused by third parties, such as Stripe or your bank.
  • Any issues related to your use of the Service, as outlined in our Terms and Conditions.
Our total liability for any claim related to this Refund and Return Policy shall not exceed the amount you paid for your subscription.
11. Contact Us
If you have any questions, concerns, or requests regarding this Refund and Return Policy, please contact us at:
Additional Notes for Compliance
  • U.S. Laws: The policy ensures transparency in refund eligibility and processes, aligning with U.S. consumer protection laws.
  • CCPA and GDPR: The policy references compliance with CCPA and GDPR for handling refund requests involving personal data, ensuring users’ rights are protected.
  • Clear Conditions: The policy explicitly outlines non-refundable situations (e.g., excessive usage, violations) to protect your business while being fair to customers.
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Enjoy thousands of live TV channels, on-demand movies, and shows with Mia Stream—your trusted IPTV service for Americans aged 37+. Stream in HD, anytime, anywhere, with affordable plans and 24/7 support.
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