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Privacy Policy
Last Updated: March 01, 2025
At Mia Stream, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our IPTV streaming service at Miastream.com (“Website”). By using our service, you agree to the practices described in this policy. If you have any questions, please contact us using the details provided below.
1. About Our Service
Mia Stream provides an IPTV streaming service that allows users to purchase subscriptions to access live TV channels, on-demand content, and other entertainment options. Our service is tailored for adults in the USA aged 37 and older. Minors under 18 are not permitted to use our service.
2. Information We Collect
We collect various types of personal information to provide and improve our service. The data we collect includes:
- Personal Information: When you subscribe to our service, we collect your name, email address, and payment information (e.g., credit card details) through our secure payment processor, Stripe.
- Usage Data: We may collect technical information such as your IP address, device type, browser type, and operating system when you interact with our Website.
- Cookies and Tracking Data: We use cookies and similar technologies to enhance your experience, analyze website performance, and personalize content (see Section 6 for details).
- Support Communications: If you contact us via email or WhatsApp, we may collect the information you provide, such as your name, email address, phone number (for WhatsApp), and details of your inquiry.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Our Service: To process your subscription, deliver live TV channels, on-demand content, and other entertainment options, and manage your account.
- Payment Processing: To process payments securely through Stripe and issue refunds when applicable (see Section 4 for details).
- Customer Support: To respond to your inquiries and provide assistance via email or WhatsApp.
- Improving Our Service: To analyze usage patterns, troubleshoot technical issues, and enhance the user experience.
- Marketing and Communications: To send you updates, promotional offers, and information about our service (you can opt out at any time).
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
4. Payment Processing and Refund Policy
4.1 Payment Processing
All payments for subscriptions are processed securely through Stripe, a third-party payment processor. We do not store your payment information (e.g., credit card details) on our servers. Stripe handles your payment data in accordance with its own privacy policy, which you can review here. We only receive confirmation of your payment and necessary transaction details to manage your subscription.
4.2 Refund Policy
We offer a 10-day money-back guarantee. If you are not satisfied with our service, you may request a full refund within 10 days of your purchase. To request a refund:
- Contact us via email at [email protected] (mailto:[email protected]) or WhatsApp at +1 (323) 916 5612.
- Provide your subscription details and reason for the refund request.
- Refunds will be processed through Stripe and credited to your original payment method within 5–10 business days, depending on your bank’s processing times.
Conditions: Refunds are only available within the 10-day period and may not be granted if the service has been used excessively or in violation of our Terms of Service.
5. How We Share Your Information
We do not sell your personal information. However, we may share your data with third parties in the following circumstances:
- Service Providers: We share payment information with Stripe to process transactions. We may also use analytics tools (e.g., Google Analytics) to track website usage, which may collect anonymized data such as your IP address.
- Legal Obligations: We may disclose your information if required by law, such as in response to a court order or to comply with regulatory requirements.
- Business Transfers: If Mia Stream is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, but we will notify you of any such change.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Website. Cookies are small data files stored on your device that help us:
- Remember your preferences and login details.
- Analyze website traffic and performance.
- Deliver personalized content and advertisements.
6.1 Managing Cookies
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, but this may affect your ability to use certain features of our Website. To opt out of interest-based advertising, you can also visit www.aboutads.info/choices or www.networkadvertising.org/choices.
7. Data Security
We take the security of your personal information seriously and implement the following measures to protect it:
- Encryption: We use SSL (Secure Sockets Layer) encryption to secure data transmission between your device and our servers.
- Secure Storage: Your data is stored on secure servers with restricted access.
- Third-Party Security: Payment data is processed and protected by Stripe, which adheres to PCI DSS (Payment Card Industry Data Security Standard) requirements.
Despite these measures, no online service is 100% secure, and we cannot guarantee the absolute security of your data. We encourage you to use strong passwords and keep your account information confidential.
8. Your Data Rights
We respect your rights regarding your personal information. Depending on your location, you may have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Correction: Ask us to correct inaccurate or incomplete information.
- Deletion: Request the deletion of your personal data (subject to legal obligations).
- Opt-Out: Opt out of marketing communications or the sale of your data (where applicable).
- Portability: Request a copy of your data in a machine-readable format.
- CCPA Rights (California Residents): Under the California Consumer Privacy Act (CCPA), California residents have the right to know what data we collect, opt out of data sales, and request deletion of their data.
- GDPR Rights (EU Residents): If you are in the European Union, you have additional rights under the General Data Protection Regulation (GDPR), including the right to restrict processing and object to automated decision-making.
8.1 How to Exercise Your Rights
To exercise any of these rights, please contact us at:
- Email: [email protected] (mailto:[email protected])
- WhatsApp: +1 (323) 916 5612
We will respond to your request within 30 days (or 45 days for CCPA requests, if additional time is needed). We may ask for verification of your identity to process your request.
9. International Data Transfers
Mia Stream is based in the USA, and your data is primarily stored and processed in the USA. If you access our service from outside the USA, your data may be transferred to the USA, where privacy laws may differ. By using our service, you consent to this transfer. For EU users, we ensure that any data transfers comply with GDPR requirements, such as using Standard Contractual Clauses with third-party providers.
10. Children’s Privacy
Our service is intended for adults aged 37 and older. We do not knowingly collect personal information from individuals under 18. If we become aware that a minor has provided us with personal data, we will delete it immediately. If you believe a minor has used our service, please contact us at [email protected] (mailto:[email protected]).
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. If we make significant changes, we will notify you by:
- Posting a notice on our Website.
- Sending an email to the address associated with your account (if applicable).
We encourage you to review this policy periodically. The “Last Updated” date at the top of this page indicates when the policy was last revised.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
- Email: [email protected] (mailto:[email protected])
- WhatsApp: +1 (323) 916 5612
13. Disclaimers and Limitations of Liability
Mia Stream provides this Privacy Policy to inform you of our data practices, but we are not liable for any errors, omissions, or inaccuracies in this policy. To the fullest extent permitted by law, Mia Stream shall not be liable for any damages arising from the use of our service or the handling of your personal information, except as required by applicable law.
